Reference

istana189 Privacy Policy For Your Account

istana189 explains how we collect, use and protect your account details while you access casino rooms, sports markets and wallet services in Indonesia.

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CONTACT THE DESK

Get Privacy Help Beside Account Support

A direct support request is the quickest way to ask how our Privacy Policy applies to your account. Tell us the account identifier, the email or phone detail connected to it, and the specific data question you want answered. If your concern started with a QRIS receipt, a DANA status or a login device, mention that context so we can locate the relevant record without asking you to send a password or wallet PIN.

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Account data request

Ask the support desk for the personal data linked to your account. Include your registered phone detail and a short description of the request; we may verify ownership before releasing account records.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the visible reference and date through support. Keep the wallet PIN, one-time code and full banking credentials out of your message.

Access correction

When your name, phone detail or device record needs correction, tell us which field is wrong and why. We can explain the next account step and any ownership check required before changing it.

DATA CONTROL POINTS

What We Keep And Why It Matters

Privacy at istana189 is handled through practical account controls rather than vague promises. We separate login activity from sensitive wallet credentials, use device signals to spot unusual sessions and keep a record…

Account details

We use the details needed to create and maintain your account, including a phone contact used for verification. If a requested field is incomplete or inaccurate, contact us with the correction and we will explain the validation step.

Device activity

Login time, browser or device signals and session events can help us identify access that does not match your normal account path. These records support account protection; they are not a request for your device passcode.

Cookies

Cookies and similar browser storage can remember session settings and help the account path load correctly. You can manage browser permissions, although removing them may sign you out or require a fresh phone verification.

Wallet references

Payment records may show a method label, amount reference, status and time for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We do not need your wallet PIN to match a receipt.

Retention choices

We retain account and transaction records only as long as needed for the stated service, security checks and applicable legal duties. Ask support which category applies to your request and whether removal is available.

Request ownership

For access, correction or deletion requests, we may compare your registered phone detail with account records before responding. This step helps prevent another person from receiving private account or wallet-related data.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the questions we expect you to ask before opening or continuing an account. They explain the data connected with login, phone verification, cookies and local wallet references, plus the route for requesting changes. If your situation is not covered, contact our support desk with only the account details needed to identify your request.

It covers account details, phone verification, login and device activity, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use. It also explains your options for access, correction, deletion and privacy questions.

Phone verification helps connect the account to the person requesting access and reduces mistaken or unauthorised entry. We may use the registered phone detail when handling a data request, but support will not ask for your wallet PIN or one-time security code.

Yes. The policy covers the payment method label, status, time and reference needed to match a QRIS, DANA, OVO or GoPay event to your account. It does not require us to collect your wallet PIN, and you should not send that credential to support.

Contact the support desk and state that you want an account data request. Include your registered phone detail and the category you want checked, such as login activity, cookies or payment references. We may verify account ownership before sharing personal records.

Yes, where local law permits. Tell support which detail is inaccurate, such as a phone contact or account identifier, and provide the corrected value. We may ask for an ownership check before changing it so another person cannot alter your account.

Retention depends on the type of record and the reason it was collected. Account security, transaction references and legal duties may require different periods. Ask support about the category involved; where local law permits, we will explain whether removal can proceed.

Yes. Privacy rights and account access depend on local law. Where local law permits, you can ask for access, correction or deletion. We will assess the request, confirm ownership when needed and explain any record that must remain for security or legal duties.

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